Question 1

Shipping Policy

Accepted Answer

We personally ensure that every delivery from Twiddly Store is processed under excellent condition and in fastest time. We take care of all parameters that ensure your delivery reaches you in a safe and sound state. The tentative delivery period is 4-5 working days. However, the actual delivery time may vary due to unexpected circumstances. We provide free shipping on all orders above Rs 450.

Question 2

Why am I not getting any COD option on the payment page?

Accepted Answer

The COD option might not be available because of the following reasons:  Our courier partners may not support the Cash on Delivery option for your delivery address. The products ordered are not available for the COD option. COD orders may be temporary closed.

Question 3

How to confirm my COD order?

Accepted Answer

Confirm your order no. through WhatsApp or Mail us at support@twiddlystore.in within 24 hrs to avoid cancellation. WhatsApp Link  Scan to confirm

Question 4

How to cancel an order?

Accepted Answer

1. You can cancel the order within 24 hours from the duration of placing the order by by sending an email along with your Order Id to support@twiddlystore.in from your registered email address. You can also chat online with us 3. We'll send you a confirmation mail along with the refund details to the registered e-mail address. Please Note: Once the order is shipped from the warehouse, it cannot be canceled. When the shipment is delivered and if the customer receives a faulty product then the customer can raise the return request.

Question 5

Is it safe to do prepaid payment of my order?

Accepted Answer

Don't worry, We got you covered. We have full customer protection policy. If you do not get your parcel within 15 days, we will do full refund without any question asked.   We constantly check our delivery updates. if in case we fail, you can mail us at support@twiddlystore.in or WhatsApp us on +91 8658380222.   We are just a message away.

Question 6

How I get the refund?

Accepted Answer

The refund procedure will be initiated within 24 hours once we receive your product with a valid reason for return and QC approval. Once initiated, the amount will be credited to your account in the next 7-10 working days Due to process constraints, COD orders will not be refunded in any circumstances, you can either opt for immediate replacement or take store credits.  We update our customers through emails once we initiate the refund procedure. If our last email states that we have initiated the refund procedure, kindly wait for the 7-10 working days.For queries, you can write to us at support@twiddlystore.in  You can also get faster refund through Gift Cards, Flat Discount Coupons. Mail us to cancel the order and get the refund on any mode.

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